FAQ's
Frequently Asked Questions
At Virginia’s Haven, we know trust and transparency matter. We’re proud to offer one of a kind, reliable care for pets and barn animals throughout Front Royal, Warren County, stephen city and Middletown, VA. Below are answers to some of our most common questions.
General Services
We provide full-service in-home pet care and barn sitting, including:
• Daily and overnight dog sitting
• Barn and livestock care
• Pet taxi / transport
• Pet laundry service
• Enrichment sessions
• Holiday pet baskets
• After-surgery recovery support
• Euthanasia assistance
• Medication administration (oral, topical, injections)
• Preexisting yard waste cleanup (pet waste, feathers, hay, etc.)Yes! We care for cats, horses, goats, chickens, pigs, and more. Whether it’s litter box duty or mucking stalls, we’re here for it.
We serve Stephen City, Front Royal, Warren County, and Middletown, VA. If you're just outside that range, contact us—additional travel fees may apply for areas beyond our core service zone.
Yes! Picking up donated supplies for local shelters or rescues is always 100% free.
Whether it’s food, toys, blankets, tack, or other essentials—we’re happy to help support animals in need.Just let us know what you have to donate, and we’ll schedule a convenient pickup and make sure your items get delivered to a trusted organization in our community.
Community Support
Yes! Picking up donated supplies for local shelters or rescues is always 100% free.
Whether it’s food, toys, blankets, tack, or other essentials—we’re happy to help support animals in need.Just let us know what you have to donate, and we’ll schedule a convenient pickup and make sure your items get delivered to a trusted organization in our community.
Yes! Picking up donated supplies for local shelters or rescues is always 100% free.
Whether it’s food, toys, blankets, tack, or other essentials—we’re happy to help support animals in need.Just let us know what you have to donate, and we’ll schedule a convenient pickup and make sure your items get delivered to a trusted organization in our community.
Dog Sitting
Yes! We offer both overnight stays and drop-in visits, customized to your dog’s routine and comfort level.
Each visit includes:
• Potty breaks
• Feeding and fresh water
• Medications (if needed)
• Playtime and affection
• Photo and text updates to keep you connectedAbsolutely. We have experience with:
• Multi-pet households
• Senior and special-needs animals
• Large breeds
• Complex care routines
• Dogs with behavioral needs, including those who are shy, reactive, fearful, anxious, or require muzzle training
We understand that not every animal is easygoing—and that’s okay. Whether your dog is slow to trust, nervous around new people, protective of their space, or has a unique personality, we approach every visit with patience, respect, and a fear-free mindset. We take the time to build trust and adjust to your pet’s comfort level.
Their quirks are never a problem—we see them as part of what makes them special.
Yes! Picking up donated supplies for local shelters or rescues is always 100% free.
Whether it’s food, toys, blankets, tack, or other essentials—we’re happy to help support animals in need.Just let us know what you have to donate, and we’ll schedule a convenient pickup and make sure your items get delivered to a trusted organization in our community.
Barn & Livestock Care
We provide experienced care including:
• Feeding and watering
• Stall mucking
• Turnout and bring-in
• Grooming and basic care
• Medication administration
• Wellness checksYes—being prepared helps us give your animals the best care possible. Before your first service, please make sure the following are ready:
• All required forms are completed, including:
• Emergency contact information
• Veterinary contact and medical details
• The “All About My Pet” section (behavior, routines, triggers, etc.)
• A clear, written feeding schedule
• Labeled food, medications, and supplies
• Detailed care instructions (feeding, turnout, cleaning, etc.)
• Access information for barns, gates, doors, or alarms
The more we know, the better we can meet your animals’ unique needs with confidence and care.
Yes! We’re experienced with oral, topical, and injectable medications for both pets and livestock.
Yes! Picking up donated supplies for local shelters or rescues is always 100% free.
Whether it’s food, toys, blankets, tack, or other essentials—we’re happy to help support animals in need.Just let us know what you have to donate, and we’ll schedule a convenient pickup and make sure your items get delivered to a trusted organization in our community.
Booking, Policies & Weather
You can call, text, or email to schedule a visit. We recommend booking early, especially around holidays and weekends.
Yes! You’ll receive daily text/photo updates (and videos when possible) so you can relax knowing your animals are happy and cared for.
Yes. Virginia’s Haven is fully insured for your peace of mind.
We’ll contact you immediately if your animal appears ill or injured. If we can't reach you and the situation is urgent, we’ll take your pet to your preferred vet (if provided) or the nearest clinic.
All emergency veterinary costs are the responsibility of the pet owner.No problem—we’ve got it covered. If your return is delayed, we’ll continue caring for your animals until you're home. Just keep us informed.
Additional charges will apply for any extended care.You must cancel at least 6 hours before your scheduled service to avoid a fee.
Cancellations made with less than 6 hours' notice will be charged the full service amount.Animal safety comes first. During severe weather—such as snow, storms, or extreme heat—we may adjust or reschedule services.
We do not walk dogs or cats outdoors when temperatures reach 87°F or higher, as hot pavement can burn sensitive paws.
Instead, we provide indoor enrichment, shaded potty breaks, and lots of love.Yes, holiday surcharges apply for services on:
• New Year’s Eve & Day
• Easter
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Eve & Day
Holiday pricing will be discussed at the time of booking.
Yes! Picking up donated supplies for local shelters or rescues is always 100% free.
Whether it’s food, toys, blankets, tack, or other essentials—we’re happy to help support animals in need.Just let us know what you have to donate, and we’ll schedule a convenient pickup and make sure your items get delivered to a trusted organization in our community.
Still Have Questions?
We’d love to hear from you and build a personalized care plan for your animals.
Call/Text: (631) 745-0339
Email: hello@virginiashaven.com
Serving Front Royal, Warren County & Middletown, VA